Shipping policy

Last Updated: November 4, 2026

At HPSXC, we aim to provide a convenient and reliable shipping experience for every customer. Please review the following shipping information before placing your order.

1. Shipping Destination

HPSXC currently offers shipping within the United States.

2. Shipping Costs

We offer Free Standard Shipping on all orders within the United States, with no minimum purchase requirement.

No standard shipping fee will be charged at checkout.

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing includes payment verification, order preparation, and packaging.

Orders placed on weekends or public holidays will begin processing on the next business day.

4. Shipping and Delivery Time

After an order has been processed and dispatched, estimated transit time is:

5–10 business days.

Estimated total fulfillment time:

  • Order processing: 1–3 business days.

  • Shipping transit: 5–10 business days.

  • Estimated total: 6–13 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, and other circumstances.

5. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email.

When tracking information is available, it will be provided to help customers monitor their shipments.

Please allow time for tracking information to become active after dispatch.

6. Shipping Delays

Delivery times may be affected by circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier delays.

  • Operational disruptions.

  • Public holidays.

  • Other unexpected transportation events.

HPSXC will make reasonable efforts to assist customers in resolving shipping-related issues.

If a shipment is delayed beyond the estimated delivery timeframe, customers may contact our support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or dispatched.

HPSXC is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, subject to applicable law.

8. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.

We will review the available tracking information and, when appropriate, contact the shipping carrier to investigate the shipment.

If the carrier investigation confirms that the package is lost, HPSXC will work with the customer on an appropriate resolution.

Depending on the circumstances and product availability, the resolution may include:

  • A replacement shipment.

  • A refund to the original payment method.

We will communicate the investigation results and the appropriate next steps to the customer.

HPSXC will handle confirmed lost-package cases in accordance with applicable consumer protection laws.

9. Contact Us

For shipping questions or assistance, please contact:

HPSXC Customer Support

Email: support@hpsxc.com

Phone: 707-464-3531

Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Our customer support team will be happy to assist with shipping-related questions.