Refund policy

Last Updated: November 4, 2026

At HPSXC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

1. Return Eligibility

Customers may request a return within 30 calendar days after the delivery date.

To qualify for a standard return, items must:

Be unused, unworn, and unwashed.
Be in their original condition.
Have original tags and packaging where applicable.
Include proof of purchase or order confirmation.

Items that do not meet these conditions may not qualify for a standard return.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Please include:

Your order number.
The product or products you wish to return.
The reason for the return.

Our support team will review your request and provide return instructions, including the applicable return address.

Please do not send products to an address without receiving return instructions from our team.

Returns are sent to a designated return address in the United States.

3. Return Shipping Costs

For standard returns due to personal preference, incorrect size selection, or other non-defective reasons, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect due to our error, HPSXC will cover reasonable return shipping costs.

Customers should contact us and provide relevant photographs or a description of the issue so that we can review the request and provide instructions.

4. Refund Processing

Once a returned item is received at our designated return facility, HPSXC will inspect the item and determine whether the return qualifies for a refund.

HPSXC will complete the return inspection and initiate any approved refund within 10 business days after receiving the returned item.

This 10-business-day period includes both the return inspection and initiation of the approved refund.

Approved refunds will be issued to the original payment method whenever possible.

Please note that your bank or payment provider may require additional time to process and post the refund.

5. Original Shipping Charges

HPSXC offers free standard shipping on eligible orders within the United States.

No standard shipping fee is deducted from an approved refund for orders that received free standard shipping.

If any separately charged shipping service applies, its refund eligibility will be reviewed according to the circumstances of the return and applicable law.